Frequently Asked Questions
Everything you need to know about your Welcia beauty journey.
Are your beauty and skincare products authentic?
Yes, absolutely. We source all our products directly from authorized distributors and official brand partners to ensure 100% authenticity and quality for every item.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days. We offer free shipping on all orders over $50, while a flat rate of $5.95 applies to orders below that threshold.
What is your return policy for opened cosmetics?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged or defective item, please contact our support team immediately for a replacement.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to our carrier's tracking portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Currently, we ship to addresses within the United States and Canada. We are working on expanding our delivery services to more international locations soon.