Returns & Exchanges
At Welcia, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, items can be returned in their original, unopened condition within 30 days of delivery.
Initiate Your Request
Log into your account and navigate to your order history to select the items you wish to return and receive a Return Authorization number.
Pack Securely
Place the unused products in their original packaging, ensuring all seals are intact, and include a copy of your packing slip inside the box.
Ship to Welcia
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing